Operate
Introduction
DEFINITION
The Operate capability involves the ongoing management of software systems in production. It includes monitoring, maintenance, incident management, and performance optimization to ensure that software operates reliably and efficiently.
BUSINESS IMPACT
- Robust monitoring ensures system stability and performance.
- Proactive maintenance reduces downtime and costs.
- Efficient incident management minimizes disruptions and risks.
- Performance optimization enhances user satisfaction and market competitiveness.
Assessment
FLASH
Do you have well-established processes for monitoring, maintenance, incident management, and performance optimization?
KEY QUESTIONS
- How well are your software systems monitored in production?
- Is maintenance proactive and planned, or primarily reactive?
- How quickly and effectively do you respond to incidents?
- Are performance optimization efforts in place to ensure optimal user experiences?
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Maturity
Thriving
- System monitoring is an industry benchmark for comprehensive coverage and efficiency.
- Proactive maintenance minimizes downtime and maximizes system reliability.
- Incident management is proactive, efficient, and effectively minimizes disruptions and risks.
- Performance optimization is a continuous process that ensures optimal user experiences.
Proactively improve your operations based on auto-remediation and learning capabilities (AIOps)
Mastering
- System monitoring provides comprehensive visibility into software performance.
- Maintenance is proactive and results in minimal downtime.
- Incident management is structured and proactive.
- Performance optimization is a priority and yields significant improvements.
Continuously refine your operational processes and prioritize performance.
Modeling
- System monitoring is improving but still lacks comprehensive coverage.
- Maintenance is transitioning to a more proactive approach.
- Incident management is gaining structure but is somewhat reactive.
- Performance optimization efforts are starting.
Invest in tools and training to improve operational practices.
Missing
- System monitoring is minimal or nonexistent.
- Maintenance is largely reactive and results in frequent downtime.
- Incident management is chaotic and lacks structure.
- Performance optimization is rarely considered.
Implement standardized processes for each area.
Resources
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